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Terms & Conditions
& Privacy Policy

Terms and Conditions

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Welcome to Palettes Pioneer India. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.

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  1. Product Information: We strive to provide accurate product descriptions and images. However, slight variations may occur.

  2. Orders and Payments: All orders are subject to acceptance and availability. Payment is required at the time of order. Prices are inclusive of applicable taxes.

  3. Shipping: We offer worldwide shipping. Delivery within India takes 7-10 business days. International delivery times depend on our delivery partners. Shipping costs vary based on location.

  4. Returns and Exchanges: We do not accept returns. Exchanges are only available for items received damaged. Claims must be made within 7 days of receipt.

  5. Intellectual Property: All content on this website is owned by Palettes Pioneer India and may not be used without permission.

  6. Governing Law: These terms are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad.

Privacy Policy

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At Palettes Pioneer India, your privacy is important to us. This policy outlines how we collect, use, and protect your information.

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  1. Information Collection: We collect information you provide during registration, order placement, and inquiries. This includes your name, contact details, and payment information.

  2. Use of Information: Your information is used to process orders, communicate with you, and improve our services. We may also use your data for marketing purposes with your consent.

  3. Data Protection: We use secure systems to protect your information. Payment details are processed through third-party banking providers and are not stored on our servers.

  4. Cookies: Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.

  5. Third-Party Sharing: We do not sell or share your personal information with third parties, except for necessary services like shipping and payment processing.

  6. Your Rights: You have the right to access, correct, or delete your personal data. Contact us at palettespioneerindia@gmail.com for any privacy-related concerns.

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Shipping Information

  • Domestic Shipping (India): 7-10 business days

  • International Shipping: Delivery times vary based on the location and the delivery partner.

  • Shipping Charges: Costs depend on the distance and will be provided at checkout.

  • Location: Hyderabad, India

  • Contact Information: palettespioneerindia@gmail.com

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Refund and Cancellation Policy

Refund Policy


We offer refunds within 7 days of receiving the returned product. To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging. Once we receive the returned item, we will process the refund, and the amount will be credited back to your original payment method within 5-7 business days.

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Cancellation Policy


Orders can be canceled before the product is dispatched. If you'd like to cancel your order, please contact us immediately. Once the product has been shipped, the order cannot be canceled, and you will need to follow our return process.

For any queries regarding our policy, feel free to reach out to us at palettespioneerindia@gmail.com.

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